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Airport customer service agents go mobile
The following article was published by Future Travel Experience As airlines explore more ways to reduce face-to-face contact with passengers at airports, they are also investing in ‘mobile’ service...
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FTE Exclusive: easyJet COO reveals ‘Project Halo’ plans
The following article was published by Future Travel Experience easyJet COO Warwick Brady reveals the airline’s plans for ‘Project Halo’, including how exactly it will work and where the initial trials...
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Iberia’s Project Ágora creating a world-class passenger experience in Madrid
The following article was published by Future Travel Experience FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4...
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Cebu Pacific equips agents with tablets for roaming check-in
The following article was published by Future Travel Experience Agent Xpress allows roaming agents to check-in passengers and print their boarding passes remotely, helping to reduce queues in the...
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